Reviews from Raleigh

John UpsalJohn Upsal
16:46 11 Apr 22
We are super happy with our experience at Backyard Leisure. The staff is very knowledgeable and the in store water testing is great. After 2 years of use, I had a couple of questions and requested a technician to come out and and to take a look. The manager, Ryan, helped me get situated with some control issues over the phone. The appointment with the technician was scheduled in an expedited manner and was executed the same way. A few twists and turns where the jets, come out of the rub and she's running better than ever. Thanks guys! I appreciate the service. Kudos!
12:42 18 Aug 20
We recently had a radiant pool installed and we love it! The pool is beautiful and the installers were great! We worked with John from start to finish and he has been super helpful. He came out to our house a couple of times after hours to deliver items that were backorded. He has been great to work with!
Karen BushKaren Bush
16:53 17 Jul 20
We found an acceptable pool for our needs, at a reasonable price on June 3, 2020. We did our own financing. Chris was our salesman. We were notified within a week after purchase when the workers would be here to prep the area. That was going to take about 4 weeks for scheduling purposes. We were told they would be here on 7/10 and installation on 7/15. Unfortunately there was a scheduling issue and they didn't call us first.... We called to find out when they would be here and were told they couldn't come that day. So we called back to the store and they rescheduled 7/14. I was satisfied with the work they did. They even took some of the ground to a place low along my driveway. They grated it really nice so I could reseed. This morning 7/17, the workers called me and told me they were on their way here shortly after 8:00 am. They arrived around 9:45 and went straight to work installing the pool. They were finished by 12:30 pm. James gave me the instructions on how to backwash, clean the pool etc. I was informed there was a hose missing for cleaning the pool, as well as the saltwater system, and the ladder. These items are on backorder at this time. I'm very satisfied with the pool installation and all employees were very good at what they do.

Reviews from Kernersville

Dexteria JenkinsDexteria Jenkins
15:00 17 Aug 22
Although my previous experience when I 1st got my pool was frustrating Eric has made sure that all my needs are met he is a wonderful consultant and should own his own Branch of backyard leisure I trust him to give me his professional opinion and to make sure I don't spend unnecessary money as other pool supply storesThank you Eric for all of your hard work and making my experience a better one my children are enjoying my pool and I appreciate all of your help During my entire experience you have always tried your best to make it better. Now I am a happy customer and proud to support backyard leisure definitely because of eric.
amanda goinsamanda goins
23:20 03 Aug 22
I can’t say enough good things about this place. All of the staff is amazing to work with and Nate has been more than helpful for anything that we have needed.
Terri W.Terri W.
19:29 03 May 22
We needed some chemicals for our pool and decided to check out this new location. This place is huge! They have several pools installed with different surrounds and hardscapes , so you really get a feel for some of the choices. They have the largest hot tub selection I’ve ever seen and that includes Home Shows. They even sell a resistance swimming pool so you can get your “laps“ in while swimming against the current. They have large umbrellas and patio furniture also for sale, from Casual Furniture World. The chemicals we bought are less expensive than Leslie’s and the customer service was outstanding. The manager, Eric, knew we would be a very small sale but he stayed nice, informative and told us to look around as much as we wanted. I’ve never enjoyed buying chemicals more. We will definitely return. We feel like our salt water pool has been an investment in our family and happiness and it’s been worth every penny. The original installers did a lousy job on the concrete so when we decide to upgrade the surround, we will come here. If you are in the market for a pool or hot tub, they are booked until August, so you either need to get busy or start planning for next year. Staycation anyone?

Reviews from Concord

Randy FileRandy File
19:37 29 Jul 22
Our pool was delivered and is missing parts. The main support legs of all things…. We are very unhappy as we have been waiting over a month.Update. Thank you for the reply, grading and installation guys did great job communicating. Manufacturing needs a quality control check system to prevent this in the future.
Wendy BetheaWendy Bethea
19:15 13 Jul 22
Bought our pool last month from Brandon. Everything has went awesome. The grading and installation was top knotch. Overall experience has been great. Highly recommend.
Latoyia SpearsLatoyia Spears
16:29 23 May 22
Purchased a 24ft round above ground pool here. Installation was done in a reasonable time considering I purchased during summer mos. Customer service was great, very professional, and all my questions were answered. Highly recommend!
Rauni GordonRauni Gordon
17:13 15 Apr 22
These guys at the Concord store are very helpful and get you an answer in no time!!! I really do appreciate their service. Thanks again for all you do.